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About The Facility

dog teropongClick Here to experience The Pets Hotel exclusive tour!

In keeping with The Pets Hotel efforts of being Australia’s most transparent Pet Facility, we can now share a virtual ‘Behind The Scenes’ tour of our Facility!

What you see is what you get, and The Pets Hotel team is proud of our facility and we are itching to show it all off!

So please go ahead, have a look around our place from your lounge room, kitchen or even while your down the road having a cuppa with your friends!

The Pets Hotel is a family owned business.  The Cleghorn and Hill families have been involved in the pet care industry for a combination of 33 years, they are renowned for the expert care, and service that they provide to their clients.   This expertise has been combined with years of research and planning to deliver Melbourne pet owners with a facility that offers maximum comfort and maximum safety – in all seasons.  The facility has been custom designed to ensure the very best for pets and peace of mind for pet owners. At The Pets Hotel V.I.P stands for Very Important Pets and Very Important People.  

Every facet of the facility has been designed for a purpose;- Some of our key features are : pets frontoffice

  • The spectacular indoor dog park “Central Bark”.
  • State of the art air-conditioning system
  • Guest suites utilize separation materials, techniques, and technology to help minimize stress and noise factors.
  • A state of the art air-conditioning system that circulates air continuously with evenly. It provides draft-free fresh air - which is replaced multiple times per hour. Our climate control system ensures temperatures are comfortable no matter how hot or cold it is outside
  • Our one-of-a-kind ventilation system is designed to prevent the spread of odors, airborne germs and contaminates.  It circulates air continuously with even distribution and draft-free fresh air - which is replaced multiple times per hour.
  • Epoxy flooring to enable efficient cleaning processes.
  • All suite facility. All suites have glass doors and separation materials, to help minimize stress and noise factors.  All suites are large enough to house two large dogs. 
  • Extensive sound system, which enables music to be played throughout the facility.
  • Luxury suites furnished with flat screen TV’s available to cater for the most discerning of customers.
  • Unique spa bath for small and medium dogs.
  • Premium quality food supplied to all pets.
  • Convenient location for all Melbourne pet owners.
  • Extensive operating hours. 
  • 24-hour video and personnel surveillance and security swipe cards to ensure uncompromised safety for pets and staff.
  • A huge range of hotel services for the enjoyment of our Very Important Pets and to make life easier for their Very Important People.


The Pets Hotel is the leader of the pet care pack. The unique concept of providing the best possible services, and luxury appointments, all under one roof, has not only created a fabulous lifestyle for Melbourne’s cats and dogs but also for their owners. The Pets Hotel provides all pet owners with a boarding and pet minding alternative at a reasonable price.

View the embedded image gallery online at:
http://www.thepetshotel.com.au/about-us#sigProId8f02153748

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About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

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Testimonials

  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information

info@thepetshotel.com.au
Phone: (03) 9646 3696
Fax: (03) 9646 3695
Hours: Monday to Friday
7.00am until 6.30pm
Saturday and Sunday
9.00am to 4.30pm
Public Holidays
Closed
Address: 7 Phillip Court
Port Melbourne. Vic 3207