House Rules
- Vaccinations: - Every pet must have a current vaccination prior to checking-in. Pets that have not been vaccinated for more than 12 months must be vaccinated no less than ten (10) days before checking-in for boarding, day-care or day spa activities. If your pet is due for their updated vaccination, we are happy to arrange the vaccination for you.
Required vaccinations are as follow:
-Dogs Require: - C5 Vaccination. This vaccination covers Distemper, Hepatitis, Parvovirus, Para influenza and Boardatella bronchiseptia. Note: Dogs that receive the new 3 yearly vaccination must still have a yearly canine cough vaccination.
Cats Require: - F3 Vaccination. This vaccination covers Feline Enteritis and Cat Flu.
- Safe Transfer
Your pet's safety is important, therefore, ALL pets entering and exiting The Pets Hotel must be on a leash or in a carrier until they are in the control of a Pet Attendant. The Pets Hotel provides identification collars upon arrival, therefore, all carriers, leashes, collars and harnesses will be returned to owner upon check-in.
- Hours: - The Pets Hotel provides 24 hour care to your pets, however the standard reception hours are between 7.00 am and 7.00 pm Monday to Friday, 9.00am to 5.00pm Saturday and Sunday. Reception service can be provided outside of these hours with prior arrangement (Fees apply). Facility tours will be conducted daily between 11.00 am and 2.00 pm. Pets are not allowed on the tours.
- Reservations: - Bookings will be taken upon payment of a 50% booking fee. The booking fee is refundable if cancellations are made no later than 20 days prior to arrival in holiday season and 10 days prior in off-peak season. We have a 10-day minimum booking over the Christmas holiday season. There is a 7-day minimum booking over Easter and a two-day minimum over long weekends. We accept cash, bank cheques Visa and MasterCard. If you require accommodation during school holidays it is advisable to book early. Please make us aware if someone other than yourself is picking-up your pet, as a matter of security pets will not be check-out to people who we are not expecting.
- Rates: - All rates are based on twin share accommodation. The Pets Hotel has a buddy policy which we recommend for most dogs. We match dogs according to size, age and activity level, and then we monitor them to ensure there are no "personality clashes". Some dogs must be boarded on their own due to size, temperament or breed characteristics. A single supplement maybe charged in peak seasons. You are charged for the first day of boarding regardless of the time that you check-in. Your check-out day is free, if you check-out prior to 10.00am.
- Health Care: - The health and safety of your pet is important to us, therefore if your pet becomes sick or is injured during their stay, The Pets Hotel will seek Veterinary treatment. All Veterinary accounts will be required to be paid by the pet's owner as outlined in the boarding Agreement.
- Food and Medication: - Food. TPH feeds premium quality foods that do not contain preservatives or additives. If your pet has special dietary requirements we will feed your own food as long as it is pre packaged in each serving size with your pets name on it. Special Feeds are charged at $1.50 per serving. Medication: - The Pets Hotel will administer oral and topical medications at a rate of $1.50 per dosage.
- Exercise: - The Pets Hotel aim is for every VIP to have a fun-filled time whilst in our care. To ensure this is met, we include a daily Playtime or Yappy Hour as a standard service for all dogs. Additional activities are available. See our services menu. Cat plays are not automatic as some cats are not fond of handling. However if you have a cat who loves to cuddle and play, these sessions can be booked.
- Bedding and Belongings: - TPH provides every pet with clean and comfortable bedding and a variety of safe toys. To maintain our high standard of safety and sanitization we cannot accept any pet belongings. However we can accept a small reminder of you e.g. old T-Shirt. Please be aware that this item may be destroyed or lost, so your favourite $200 Ed Hardy T-Shirt is not appropriate.
- General: -TPH reserves the right to refuse admittance to any pet who does not have proof of vaccination, displays signs of having a contagious condition, demonstrates aggressive behaviour. Our prices, policies and hours are not negotiable and are subject to change without notice. Pet images maybe viewed on the world wide web through web cam.
- Bathing: Your dogs will spend much of their time playing, as a result they will become dirty. To ensure your dog returns home feeling, looking and smelling like V.I.P. All dogs who stay with us will receive a bath at a cost of $15.00
House Rules