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In This Issue:




We have an App for that!

We now have our very own app – it is available on Android and Apple devices. 
Why bother getting our app?

Book your pet in easier and faster, 2 click web cam access, List of local dog friendly places to visit with your pet around Melbourne! - Everything from parks to visit, and bars and cafes to relax and spend some quality time together, Plus so much more!

Download now:


Laura V Christmas Blog Post!

Christmas has been on its way for a while now, usually indicated by the Carols played everywhere and the decorations stocked in the supermarket since September!
Time for us occurs in patterns. We have decades, years, months, days, minutes and of course the invariable countdown to Christmas Day. Time is something that
determines much of our life and it is something in many ways quite unique to our species.

I am talking about time because for our dogs and cats, it is an abstract concept. Dogs and cats don’t count down the minutes to when you will be home, or wonder what
will come of their life in the new year. Our pets are directed completely by us and what our perception of time is. For them, this is understandably stressful and during
this hectic time of year, it is important that we are mindful of the patterns we are creating.

To ensure your pet enjoys the holiday break as much as you are hoping to, it is important to create and maintain structure for them. We are all creatures of habit, but none
more so than our beloved dogs and cats. If they cannot predict their environment and do not feel in control of their surroundings, they start to become anxious, fearful and
can even panic. The last thing you want is to be hosting Christmas day or a new years eve party, and the whole time searching for your pet who has had a panic attack
and escaped. Here are my top tips to ensure everyone in your family has a safe and happy Christmas.

  • Consider Doggy Day care or a stay over at Pet’s Hotel. This can be invaluable if you are away shopping, planning and preparing for the holiday and are unable to maintain a daily structure for your pet.

  • Set up a safety zone for your dog or cat. This is always the location where they feel most positive. Often it is in your bedroom, or on their favourite couch. Make a space that is inaccessible to others who are in your home, especially children.

  • If you can’t be at home with your dog, when there are fireworks blasting, then consider how to prevent them from panicking if they are noise sensitive.Thousands of dogs each year escape their home, in search of a safe place. If you’re home, ensure your dog is inside with you and the family. If you are not home, consider keeping them safe at the Pet’s Hotel overnight or leaving them with a trusted loved one.

  • Take advantage of extra time over the holidays to give your dog more exercise. This includes mental stimulation, including use of treat toys, but also enrichment that involves interacting with you. I love hide and search games in the house, games of fetch and retrieve and new trick training. Tricks can be as simple as spending 5 minutes a few times a day teaching your dog or cat to spin in a circle, or as complex as collecting a beer from the fridge. Trick training is so much fun and mutually rewarding.

  • Apply empathy whenever you can. Try to always think from your pet’s point of view. If you are unsure how they will feel in a situation, slowly introduce them into it. If you are traveling with them, allow them to safely explore their new environment on lead with you, discovering where the water is, where to go to the toilet and where their safe zone is located.

  • Remember they have no understanding of the complexities of time. Try to implement a predictable routine for them so that they feel safe and positive about any changes over the silly season.

  • Look for signs of stress from heat, or changes to routine. Ensure they have many bowls of water and that you preference exercise to times over duskn and dawn, rather than the middle of the day.

  • Enjoy your time together. Sometimes we end up finding this time of year the most exhausting and stressful, when it should be a time filled with love and laughter. Take a leaf from your pets book and practise some mindfulness. I find it helpful taking ten minutes out of my day and letting my dog direct our day. That might be simply lying on the couch away from your phone or playing a game of fetch with your dog.

I wish you all a wonderful and safe Christmas. Chester, Alma and I will be spending it with family and friends and hope that my tips help you all enjoy
a safe and festive season filled with positivity!

- Copyright Laura V 2017

Laura has an extensive amount of blog posts that you can jump over to her website to have a look at:

Laura Vissaritis





The Pets Hotel News !


Doggy Day Care Christmas Party Break Up!

We would like to invite you all to an upcoming special Doggy Day Care event.


On Thursday the 21st of December we are having our Doggy Day Care Christmas Party Break Up! Every dog that attends will have time to socialise and play and you can join in the fun via our web cam. To say thank-you for all the fun we have had this year, every dog will go home with a Christmas gift!

We encourage everyone to get involved as our parties are always a really fun affair! There will be photos of the party on our social media pages so you can see how much fun we all had.

When: Thursday - 21.12.17
What: The Pets Hotel Annual Day Care Christmas Party
Where: The Pets Hotel
Call our friendly staff on, 9646 3696 or shoot us an email ( to book your furry friend in for some fun!

Day Care closure dates for Christmas

With The Pets Hotel looking after so many pets over the Summer Holidays, our Day Care sessions will be finishing up on Friday 22nd December.
It will commence again from Thursday the 4th of January in 2018.

We will miss everyone that won’t be staying with us at this time and wish you all very Happy Holidays from The Pets Hotel and we can’t
wait to see you all again in 2018!

Activity Packages

Yo create the perfect holiday for your pooch or furball, have a look at our new activity packs for Dogs and Cats!

There are quite a few options to cater for all the various pet personalities and also lengths of stays with us. If you would like any assistance regarding the activities suitable to your furry friend, feel free to contact us or have a look at our activity page on our website: .

Christmas and New Year Holidays


With Christmas less than 2 weeks away, please be sure to have everything organised for your pet’s Christmas holiday stay with us. To help ease you through the busiest time of the year, below are some important pieces of information to know:

  •      We have a 10 day minimum stay over the Christmas and New Year period
  •      Our reception area is CLOSED on all public holidays
  •      For a faster check-in, we suggest setting up an Express Arrival, as this will reduce the wait time.
  •      Please keep in mind there will be a lot of people checking in and out during the Christmas and New Year period and we thank you for your patience and understanding during this time
  •      Ensure you have all current documents and vaccinations that we require on hand. *Please be aware for a pet to be accepted into the facility, legally, we must sight their current yearly vaccination, and that vaccination must have been given at least 10 days prior to check-in date.
  •      Don’t forget to ensure your pet has had their monthly flea and worming treatment to safeguard their health.

Express Arrivals

With Christmas and New Year’s being our busiest time of the year, we have an Express Arrival Service that you can take advantage of to skip the long queues! This process will drastically reduce the wait period for check-in at this busy time as we are expecting hundreds of pets.
The Express Arrival queue will be set up at our side door to the left of the main entrance on Friday the 22nd of December and also on Sunday the 24th of December.
To be eligible for the express check-in, we require all information and necessary forms, at least 5 days prior to your arrival date. If you have any questions or queries about any part of this process, please don’t hesitate to contact our receptionist on (03) 9646 3696.
We greatly appreciate everyone’s patience with us over this busy time of the year and cannot wait to see everyone!


Keeping your pets cool this summer!

With Melbourne, and Victoria, already experiencing the hot summer weather; here are a few tips to help keep your furry friends as cool and comfortable as possible.  
•    Always keep plenty of fresh cool water available to pets, keeping it in as much shade as possible. A great idea is to add in some ice cubes or make larger ice blocks to place in the bowl to keep it cool over a long day.
•    Try to keep pets in shaded areas of the yard or allow them access to a cool area of the house.
•    Moving beds and pet houses into a shaded area of the yard and attempt to keep them out of direct sunlight as the day progresses.
•    When walking your dog, keep to the early morning or later in the evening, when the sun is less harsh. Do be careful to check that sidewalks and walking tracks are not going to be too hot on your dog to walk on as excessive heat can burn their paw pads.
•    Older dogs, pets with medical problems affecting lungs or heart and dogs who are overweight should be kept inside as much as possible as they are more susceptible to hot weather problems like overheating or dehydration.
•    If your dog does become overheated, place cool (but not cold) wet towels over their necks, under their armpits and put some cool water over their paw pads. Dogs are unable to regulate their own body temperature the way people do, so consider having  icepacks or frozen water bottles nearby so the animal to lean against so it can to regulate its own body temperature.
Never leave dogs, or any pets, in cars during warmer weather as it can take only minutes for it to become deadly for them!
Should you see a dog left in a car, call Police immediately on 000.

To find out more information jump across to the Summer Care page on the RSPCA website


Christmas Complimentary V.I.P. (very important pet) Offer

This month, all of our V.I.P’s staying at The Pets Hotel over the Christmas and New Year period will receive a little gift to say Merry Christmas and thank you all for a wonderful 2017!




About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696
Fax: (03) 9646 3695

Monday - Friday
7am-12pm & 3.00pm-6.30pm
Public Holidays

Address: 7 Phillip Court
Port Melbourne. Vic 3207