Why Choose Us ?

• The most important reason to come to TPH is 'peace of mind'. Read what our clients have to say about us 'click here'
• Family owned with over 35 years' experience
• The spectacular indoor dog park, the original "Central Bark"
• The Pets Hotel own PetCam, so you can watch the pets while they are out for play
• State of the art air-conditioning system that circulates air continuously. It provides draft-free fresh air - which is replaced multiple times per hour. Our climate control system ensures temperatures are comfortable no matter how hot or cold it is outside!
• Our one-of-a-kind ventilation system is designed to prevent the spread of odours, airborne germs and contaminates
• Within 5 km's from Melbourne's hustling and bustling CBD
• Epoxy flooring to enable efficient cleaning processes
• Free dog temperament assessments
• Morning dog play included with every stay
• Superior customer service
• Extended opening hours
• Join the A-listers, you never know which celebrity you might bump into at The Pets Hotel!
• Large variety of services and activities to keep your pet busy during their holiday
• Free newsletter
• 24Hr Security -  24 hour surveillance breakdown:
  • Twice a night security car checks on TPH in's (2 minute response time if alarm is triggered)
  • All doors within The Pets Hotel are alarmed to go off if opened
  • Constant security camera surveillance
  • Fire and smoke safe system
  • Fully flame retardant and sound proof roof
  • Fully alarmed facility for any fires or break, fire station, police station and Vet within 5kms of facility (5 minute response time)
  • security swipe cards to ensure uncompromised safety for pets and staff
• Guest suites are designed to ensure maximum hygiene and minimise stress
• VIP rewards program
• Suites are kept clean and sanitary throughout the day
• Luxury suites furnished with flat screen TV's available to cater for the most discerning of customers
• Unique spa bath experience for small and medium dogs
• Super -Premium quality food supplied to all pets
• We exceed the industry's code of practice in relation to our cat and dog suite size, ventilation, exercise and security
• Each dog guest receives a special collar each time they check in, which has important information for The Pets Hotel team, including identification tag and a colour coded temprament system.
• We will not let your beloved pet go home stinky or in a mess! All pets are bahted upon check-out.
• We offer training, boarding, Grooming and day care services. A one stop shop for all your pet care needs.
• We look after dogs, cats, birds, rabbits, ferrets and more! (please call for more information)
• Extensive sound system, which enables music to be played throughout the facility