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House Rules

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  • Vaccinations:Every pet must have a current vaccination prior to checking-in. Pets that have not been vaccinated for more than 12 months must be vaccinated no less than ten (10) days before checking-in for boarding, day-care or day spa activities and grooming. By Law; vaccination certificates need to be sighted by a member of The Pets Hotel team prior to your pet entering the facility.
    • Required vaccinations are as follow:
      • Cats Require: - F3 Vaccination. This vaccination covers Feline Enteritis and Cat Flu.
      • Dogs Require: - C5 Vaccination. This vaccination covers Distemper, Hepatitis, Parvovirus, Para influenza and Boardatella bronchiseptia.
        Please Note:
        1.    Dogs that receive the new 3 yearly vaccination must still have a yearly canine cough vaccination.
        2.    The Pets Hotel, nor any pet service facility accepts responsibility for dogs contracting Canine Cough. For more information see ‘CANINE COUGH INFORMATION’ and ‘CANINE VACCINATION INFORMATION SHEET’ or talk to our friendly staff.

  • Flea and Worm Treatments: All pets must have had recent flea and worm treatment not more than 1 month prior to check in as per the Victorian Code of Practice for Boarding Kennels and Catteries. Any pets coming into The Pets Hotel that are found to have fleas or worms will receive immediate treatment at the cost of the owner.


  • Safe Transfer: Your pet's safety is important, therefore, ALL pets entering and exiting The Pets Hotel must be on a leash or in a carrier until they are in the control of a Pet Attendant. The Pets Hotel provides identification collars upon arrival, therefore, all carriers, leashes, collars and harnesses will be returned to owner upon check-in. Any pet that will be checked-in or checked-out by a person other than the owner is required to have a written authority signed by the owner. 


  • Entire Dogs: If you Dog is either an Entire male or female, they will not be played with other dogs. It is not a reflection on the dog himself/herself, as entire animals can be extremely social and well behaved. It is more so because the dynamics of the packs' of dogs changes considerably and therefore makes it an unstable environment and can lead to fights. We have duty of care to all clients and will endeavour to do our best to assess all dogs to find them suitable playmates. Their playtimes will be one dog per section of Central Bark and will be given the same time as a group. Due to hygiene issues we do not accept Entire cats. 


  • Hours: The Pets Hotel provides 24 hour care to your pets, however the standard reception hours are between 7.00 am and 6.30 pm Monday to Friday, 9.00am to 4.30pm Saturday and Sunday. Facility tours will be conducted daily between 11.00 am and 2.00 pm. Pets are not allowed on the tours. 


  • Reservations: Bookings will be taken upon payment of a $50.00 or 20% non-refundable booking fee (whichever is greater). The booking fee is refundable if cancellations are made no later than 20 days prior to arrival in holiday season and 10 days prior in off-peak season. We have a 10-day minimum booking over the Christmas holiday season. There is a 7-day minimum booking over Easter and a two-day minimum over long weekends. We accept cash, EFTPOS, Visa, MasterCard and American Express. All credit transactions will incur a 1.25% surcharge (including American Express). If you require accommodation during school holidays it is advisable to book early. Please make us aware if someone other than yourself is picking-up your pet, as a matter of security pets will not be check-out to people who we are not expecting.
    • Due to high demand we require a 20% non-refundable booking fee that is only refundable if cancelation is confirmed 48 Hours in advance of the booking made. This stands for any Dog and Cat Presidential suites, Dog Petzecutive suites or Dog family suites booked.


  • Rates: All rates are based on twin share accommodation. The Pets Hotel has a buddy policy which we recommend for most dogs. We match dogs according to size, age and activity level, and then we monitor them to ensure there are no "personality clashes". Some dogs must be boarded on their own due to size, temperament or breed characteristics. A single supplement may be charged on weekends and in peak seasons if single accommodation is required. You are charged for the first day of boarding regardless of the time that you check-in. Your check-out day is free, if you check-out prior to 10.00am.  

  • Health Care: The health and safety of your pet is important to us, therefore if your pet becomes sick or is injured during their stay, The Pets Hotel will seek Veterinary treatment. All Veterinary accounts will be required to be paid by the pet's owner as outlined in the boarding Agreement.


  • Food and Medication: Food. TPH feeds premium quality foods that do not contain preservatives or additives. If your pet has special dietary requirements we will feed your own food as long as it is pre packaged in each serving size with your pets name on it. Special Feeds are charged at $1.50 per serving. Medication: - The Pets Hotel will administer oral and topical medications at a rate of $1.50 per dosage. 
    • Exercise: The Pets Hotel aim is for every VIP to have a fun-filled time whilst in our care. To ensure this is met, we include a daily Playtime as a standard service for all dogs. Additional activities are available. See our services menu. Cat plays are not automatic as some cats are not fond of handling. However if you have a cat who loves to cuddle and play, these sessions can be booked.


  • Bedding and Belongings: The Pets Hotel provides every pet with clean and comfortable bedding and a variety of safe toys. To maintain our high standard of safety and sanitization we cannot accept any pet belongings. However we can accept a small reminder of you e.g. old T-Shirt. Please be aware that this item will not be returned, The Pets Hotel holds no responsibility for any items brought in to the facility with any pet! We suggest not leaving anything at The Pets Hotel that wouldn’t be missed or is expensive.

  •  General: The Pets Hotel reserves the right to refuse admittance to any pet who does not have proof of vaccination, displays signs of having a contagious condition, demonstrates aggressive behaviour. Our prices, policies and hours are not negotiable and are subject to change without notice. Pet images maybe viewed on the world wide web through petcam.

  • Bathing: Your dogs will spend much of their time playing, as a result they will become dirty. To ensure your dog returns home feeling, looking and smelling like a V.I.P. All dogs who stay one night or more with us will receive a bath at a cost of $20 for small dogs and $30 for large dogs.

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About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696
Fax: (03) 9646 3695
Hours: Monday to Friday
7.00am until 6.30pm
Saturday and Sunday
9.00am to 4.30pm
Public Holidays
Address: 7 Phillip Court
Port Melbourne. Vic 3207