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2015 March VIP Newsletter



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In This Issue:


This Month's VIP Special!

This coupon entitles you to one poop bag dispenser
Present this coupon to our Reception staff to receive your free poop bag dispenser


Special notices

Easter is around the corner and we couldn’t be more excited to spend it with your pets!
This is just a little reminder to you all, if your pet is going to be coming to enjoy their holidays with us, you will want to know some important information:
•    To ensure an easier check-in, please ensure you have all current documents/vaccinations that we require on hand. *please be aware for a pet to be accepted into the facility, legally, we must sight their current vaccination, and that vaccination must have been given at least 10 days prior to check-in.
•    Don’t forget to ensure your pet has had their monthly flea and worming treatment to safeguard their health.
•    Please be aware that we cannot accept any pets’ belongings as they may be damaged or lost. Your pets are our main priority here at The Pets Hotel so we are sure you can understand with over 400 animals staying with us over the Easter period, their belongings may be misplaced. The Pets Hotel provides all necessary items for your pet, including bedding, blankets, toys, food etc.
•    Special medications and dietary requirements are welcome; please arrange with our reception staff prior to arrival to speed up the check-in process.
•    Please be aware Easter time check-in and check-out will be extremely busy, our team are all working their hardest for you and your pet, just be mindful that you may have to be patient, thank-you.


The Pets Hotel News !


We have an App for that!

Hey everyone!

Exciting news! We now have our very own app – it is available on Android and Apple devices.
Why bother getting our app?

Well, not only will it be an easier and faster way to book your pets in for an awesome time at The Pets Hotel, and not only will it make life a bit easier when accessing our web cam, but it also give you ideas for things that you and your pet can do around Melbourne! Everything from parks to visit, and bars and cafes to relax and spend some quality time together

Download now:
•    Play store gplay

•    Apple store apple


New closing times

 We have recently changed our closing times. This allows that little bit of extra time to give all the pets way more kisses before we head home
Our hours are:
Monday to Friday 7am – 6.30pm
Saturday and Sunday 9am – 4.30pm
As usual CLOSED public holidays


Easter holidays!

The Pets Hotel is booking fast and very quickly booking out this Easter.
So, to ensure your pet has THE best care over their Easter holiday, book in today!
Call us: (03) 9646 3696
Email us:

As we are a buddy system, our prices are based upon that system, i.e. if your pet isn’t social enough to share their room there will be a 50% surcharge over their stay. For obvious reasons Entire animals (pets who haven’t been de-sexed) will not be able to share a room unless with their own family.


Party in the Park and Pet Expo — Allnutt Park

•    What: Party in the Park and Pet Expo
•    When: Sunday 15 March, 10am–4pm
•    Where: Wheatley Road, McKinnon

The Pets Hotel will be participating in the Glen Eira Pet Expo that will be held in conjunction with party in the. There are some great prizes to be won on the day, so make sure you come along and enter your favourite pet in the popular Pet Parade.

Come down and have a chat about all things pets and enjoy the day out with the fam!
The final Party in the Park event for 2015 will include:

•    live shows by The WotWots and Mr Peabody & Sherman;
•    wildlife education programs;
•    art and craft activities;
•    children’s cooking classes;
•    free rides;
•    storytelling and face painting;
•    selection of healthy food choices available; and
•    roving entertainment.

Did you know?!

Dogs that live in cities tend to live, on average, 3 years longer than dogs from the country.


Bites and stings

Spider bite symptoms

  • A common area for pets to receive spider bites are where the fur is thinnest, such as between the toes and the mouth
  • Your pet may be in pain all over their body, due to muscle cramps, therefore they will be sore to touch.
  • They can become nauseated
  • They can begin shaking and shivering due to the pain, or an altered body temperature
  • They can also begin to convulse
  • And have breathing difficulties

First aid

  • Wash the bite site (if can be found)
  • Apply cold compression over the bite site or area where they feel most pain
  • Apply immobilisation bandages (if you know where the bite site is)
  • Go to see vet immediately


Moving House With Your Dog

Moving house can be stressful and exhausting not just for humans but dogs as well.

Our four-legged friends don't understand why their environment is changing and this can be a little upsetting, leading to behavioural problems, such as barking and digging up the backyard, and even getting sick.

'Homesick' dogs may also display inappropriate toileting, particularly in the new home, or run away in search of their previous home.

Dr Joanne Sillince from Pets Australia shares some tips on how to make the move a little easier for you and your pooch, and how you can make the transition to living in a new environment less stressful.

Before The Move

Try to keep to your dog's routines, such as walking and feeding, in the lead up to the move.
Prepare a new identity tag if the contact details are changing and update the microchip details. Best to use your mobile phone number.
Register your dog with your new local council.
Get a copy of your dog's medical records, including desexing and vaccination certificates, to take to the vet in your new area.
Does your dog have special needs, is a senior or ill? Make sure you have  enough medication for the move plus a couple more weeks so there's no rush when you arrive at your new home.
Ask your vet about a natural anti-anxiety pheromone plug-in device to use before, during and after the move, to help relax your dog to cope more easily with the change in environment.
Research the area you are moving to for any new dangers to be aware of, such as snakes and ticks, and speak to your vet about preparing for these.
Make sure your new property has secure fencing upon arrival, including no holes and is of sufficient height. If you're moving nearby, take your dog for a sniff around before the moving day.
If you're travelling a long way to your new home and you know your dog suffers from travel sickness, speak to your vet about anti-sickness medications and avoid feeding your pooch for at least six hours before the journey.

Travel Checklist

Here's a checklist of things you will need for the move:
Leash! Make sure your dog's collar has an ID tag.
Your dog's usual food and plenty of water.
Water and food bowls, toys and treats.
Your dog's bed, blankets and any accessories (doggy coat etc).
Travel crate if your dog is crate trained (don't start training on the day of the move!).
On the day of the move, make sure your dog gets regular toilet and water breaks, says Dr Sillince.

"Never leave your dog in a parked car as temperatures can rise rapidly and your dog can easily die from the heat," she says.

Upon Arrival

Are you taking your dog with you during the move or leaving him at a kennel or family member/friend until you've settled into your new home?
If you're taking Fido with you, upon arrival place him in a small room where he can feel secure, with his bed, food and plenty of water so that he can't escape and get lost or injured.
Remember the first few weeks your dog will be adjusting his new surrounding and might misbehave. Be patient and make allowances for initial 'accidents' on the carpet that might occur. Praise your dog for going to the toilet in the correct place, she says.
Stick to your usual routines, as this will help your dog to relax. Going for lots of walks will also help your dog settle down and get used to the new surroundings.
If you have any ongoing problems with your dog, consult your new veterinarian for advice, says Dr Sillince.

(source Jul 16, 2014 by Caroline Zambrano, )

Food Rabbits Love


Rabbits love their food

Rabbits are grazers.  They love their food and as part of a balanced diet need to be given daily amounts of fresh fruits, vegetables and herbs, about 1 cup of a mixture of these. However, the main part of their diet needs to be unlimited amounts of hay (preferably Meadow Hay or Timothy Hay).  They also need to have unlimited amounts of water and rabbit friendly pellets.

All rabbits are different.  Some will be able to tolerate certain foods, some will not.  When introducing new foods, only give a small amount, wait 24 hours and then observe.  If you have noticed that your rabbits has produced a poo that is very soft, remove that particular food and try something else that your rabbit has had before.  Wait around 1 week until trying something else new so as to give your rabbit’s tummy time to settle.  
Hay and Grass

Hay is the most important food for your rabbit and should make up most of their diet, about 80-90%.  Their hay needs to be unlimited at topped up when necessary.  The hay needs to have some green to it.  The greener it is, the fresher it is and the healthier it is for your bunny.  Hay not only provides them with fubre to keep the gut healthy, it also helps trim those teeth!

Good quality pellets are recommended rather than a grocery store bought food mix.  The unhealthy ingredients found in these muesli-style mixes are not only high in sugar ad starch but may have added preservatives and colouring.

•    Some of the Vegetables, Fruit and Herbs Rabbits can Eat:
•    Artichoke leaves
•    Asparagus
•    Baby Sweetcorns (but not full size ones)
•    Beetroot (care with leafy tops as high levels of oxalic acid) - can cause gas so limit
•    Broccoli (and its leaves, including purple sprouting varieties) - can cause gas so limit
•    Brussel Sprouts (leaves and sprouts) - can cause gas so limit
•    Cabbage (can sometimes cause digestive upsets) - can cause gas so limit
•    Carrots (& carrot tops) – not the roots as they are high in sugars. Carrots should be limited due to high sugar content.
•    Cauliflower (and the leaves)
•    Celeriac
•    Celery leaves
•    Chicory
•    Courgette (and flowers)
•    Cucumber
•    Curly Kale
•    Fennel
•    Green beans
•    Kohl rabi
•    Peas (including the leaves and pods)
•    Peppers (red, green and yellow)
•    Pumpkin
•    Radish Tops - can cause gas so limit
•    Rocket
•    Romaine lettuce (not Iceberg or light coloured leaf)
•    Spinach (only occasional)
•    Spring Greens
•    Squash (e.g. Butternut)
•    Swede
•    Turnip (only occasional)
•    Watercress
•    Strawberries
•    Apple (not the pips - they are poisonous!)
•    Apricot
•    Banana (high in potassium)
•    Blackberries (and leaves – excellent astringent properties)
•    Blueberries
•    Cherries (not the pits and plant - they contain cyanide and are therefore poisonous!)
•    Grapes
•    Dill
•    Parsley ( high in calcium so limit)
•    Oregano
•    Sage
•    Mint

(source: )


A Day In The Life

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Ginger! <3

Pet Quotes


About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696
Fax: (03) 9646 3695

Monday - Friday
7am-12pm & 3.00pm-6.30pm
Public Holidays

Address: 7 Phillip Court
Port Melbourne. Vic 3207