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2016 February VIP Newsletter


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In This Issue:




We have an App for that!

We now have our very own app – it is available on Android and Apple devices. 
Why bother getting our app?

Book your pet in easier and faster, 2 click web cam access, List of local dog friendly places to visit with your pet around Melbourne! - Everything from parks to visit, and bars and cafes to relax and spend some quality time together, Plus so much more!

Download now:


This Month's VIP Special- Mates' Rates!

To say thank-you for all the support you have given over the past 5 years, we would love to offer our V.I.P’s 10% off your total boarding bill!!

Just mention you saw our special in this month’s newsletter to redeem.

*Terms and Conditions - offer ends 11th of March 2016. This offer is valid for bookings between the 1st of February and the 11th of March 2016, this offer is subject to change.


The Pets Hotel News !


Express arrivals check-in

The Pets Hotel now has an express arrivals check-in.  For those times when you have an appointment to go to, don’t want to get stuck in traffic, or just want to start your holiday early, we have an express check-in option for your pet’s arrival! We will also utilise our express arrivals for our busy periods, making life a bit easier for those who enjoy the ‘fast lane’.
If you are interested and want more information about this service, please visit our web page


Easter Holidays!

 We have already begun to fill-up for Easter!

To ensure your beloved pet is kept comfortable and dry this Easter, book now!

Our features include:
•    Fully climate controlled facility
•    Luxury pet suites for all pets
•    Pet Cam to watch your pets in our play yard
•    Extensive holiday activities and services to ensure your pet has an amazing stay
•    Vet on call 24/7
•    VIP rewards program to reward long term clients

Call us: (03) 9646 3696
Email us:


WOMO 2016 Service Award!!

As you may have noticed we have started a new feedback process, and from this we have learned that you are all wonderful!!

Thanks to your kind words and reviews, we have been awarded WOMO’s (word of mouth online) 2016 service award, and it makes us feel good.

You are all so nice and it is wonderful to see our dedication is appreciated. It can be a full-on but defiantly rewarding job to look after someone’s family member like your own, but we wouldn’t have it any other way!! – Thank you all for the lovely words, we will always endeavour to be the best.


Did you know?!

Bummer and Lazarus were two stray dogs that roamed the streets of San Francisco, California, USA, in the early 1860s. Recognized for their unique bond and their prodigious rat-killing ability, they became a fixture of city newspapers, were exempted from local ordinances and immortalized in cartoons.




Tips For Caring For Your Pets Over The Summer

Even for us humans, the Australian summer can be unbearable - especially when temperatures soar over 35 degrees. Air conditioners are a necessity, cold drinks and swimming in a pool or beach provide us with some relief, but it’s important to spare a thought for the well-being of our furry family members who are also struggling to keep cool!

Here are a few helpful tips that can ensure our companion animals avoid heat stroke this summer:

  1.  Ensure that you pet ALWAYS has access to PLENTY of water both inside and outside the house. A good tip is to put ice blocks in them to keep the water cold. You can even freeze containers of beef or chicken stock for outdoor animals.
  2.  Avoid walking your pet during the heat of the day. Remember that animals have sensitive pads on their feet that can also get burnt on hot roads and footpaths.
  3.  Be careful not to over-exercise your pet. Animals get dehydrated easily as they cannot sweat.
  4. Make sure that you have shaded areas in your backyard to provide protection from the sun.
  5.  Animals get sunburnt too and are susceptible to skin cancer. It is important to cover all white skin with a pet friendly sunscreen to help keep your pet safe.
  6. Paddling pools are a great way for animals to keep cool- just be sure to supervise your pets as some animals are not great swimmers. Water spay mists are also good- especially for birds if they like it.
  7.  Another great idea is putting ceramic tiles or towels in the freezer and then providing these to your pets to lie on. You can also wipe them down with cold wet towels. Even most cats will allow this when the weather hits extreme temperatures.
  8.  Allow outside pets inside to cool down in front of the air conditioner or fan.
  9. NEVER leave any animal in a hot car even for a few minutes!
  10. Know the warning signs of heat stroke- excessive panting, salivating, disorientation, diarrhoea, vomiting and fatigue can all be signs your pet isn’t coping with the heat. Older animals and those overweight can be more susceptible to heat stroke.
  11. Feel free to trim your dog’s coat but do not shave them completely. Dogs coats help protect them from the sun and regulate their body temperature.

If you think that your pet is suffering from heat stroke

  •    Cool them down immediately with a cool bath or hose them down
  •    Once wet, dry them in from of a fan or air-conditioner
  •    Take them to your nearest vet (Keeping them cool on the way there) animals can have internal bleeding or organ failure and can still be at risk of death hours or even a couple of days after suffering heat stroke



Home features to reconsider if you have pets

Having a beautiful home with pets is possible but there are some interior design features that are going to be less practical and require that extra level of thought.

 Not every design trend is suitable for all members of the family – especially the furry ones.Photo: Getty Images

Depending on your choice of animal companion, how often they are inside and their level of training, some homes will manage better than others with keeping things clean, tidy and free from destruction.
House plants may seem like a low-maintenance way to bring the outside indoors, but your pet may have other ideas. Photo: Stocksy

1) Pot plants and flowers in vases
If you’re a fan of bringing the garden inside, think twice if you have a cat or a dog. Not only can animals dig and chew on your plants but some popular inside greenery is actually toxic to pets.
Geraniums, tulips, aloe vera and corn plant can all be toxic to some animals. Lilies are also known to have bad effects on cats and some dogs if ingested. Be sure to research a house plant and even your fresh flowers ahead of bringing them home to ensure they don’t endanger your furry friends.
When you do find a safe house plant, consider using decorative stones over the soil to help reduce digging, exploring and cats using it as an extra ensuite kitty litter tray. For decorative grasses, consider keeping them away from the jaws of your cats and dogs.
Wall hangings are at the top of the list of funky new additions but they’re attractive in a very different way to cats. Photo: Design Stuff

2) Woven wall-hangings, tassels, fringes

The big hit of 2015 was homemade-style wall hangings, including of the crochet variety, and the Wall Street Journal is suggesting fringe-style furnishings as one of the top trends for 2016.
For some households, the word “tassels” speaks of high-end luxury furnishings. For those with cats, it’s up there with “catnip” and “toy mice”. The same can also be said for floor-sweeping carpets and breezy net curtains. Goodbye four-poster bed with luxury drapes and low-hanging pendulum lights.
All things stringy and dangling are likely to turn your sweet cuddly kitten into a wild hunting machine, including crochet hanging plant pots. Don’t expect decorative tassels to last long around curious claws.

A plush rug can be a low-maintenance alternative to plush carpet. Photo: Fraser Marsden

3) High-pile carpet
If lush, thick carpet is on your wish list, then you may want to reconsider.
Accidents happen, fur is shed and even the most well-trained pooch can sometimes trail in unwanted dirt and odours from the garden.
If you do want to install some plush carpet, consider keeping it in areas away from your animals and be prepared for professional cleaning and regular vacuuming. Low-pile carpet may also be an option, particularly in darker colours.
Hard, low-maintenance flooring can be far better to mop down, wipe up drool and get back to a sanitary space. Ensure you don’t pick a surface that is easily scratched and if you do want to add rugs, get some slip-proof underlay.


Low coffee tables can look high-end, but they also pose a difficult scenario for some dog owners. Photo: Haymes

4) Low coffee tables
In many fashionable homes, a low coffee table with reading material and a few select decorative items are staples. These can be terrific focal points and conversation starters for when you have guests around, as well as somewhere to place your drink while chatting.
But in homes with animals, disaster can very easily strike at the whip of a tail as it clears everything from the surface of the table. Many wine glasses have been broken from the excitable wagging of a labrador near a stylish table.
Consider something height-appropriate for your pooch.

Having your clothes on an exposed rack is an eclectic idea, but won’t always go to plan. Source: Supplied

5) The exposed closet
The trend of having your clothes hanging visibly can be a great space saver in small apartments, or rooms without built-in wardrobes. Typically, all that is needed is a single rod or a clothes rack to make this work. Provided you have a bit of panache and plan ahead, most homes can pull off this bohemian look, using shoes, hats and clothes as features too.
But you may not want to tackle this style if your home life involves cats and dogs, particularly if they are allowed in your bedroom. Clothes are easily pulled down, clawed at and used in a quick tug-of-war. Dogs with a shoe fetish are particularly likely to exploit your new exposed closet.
Consider an armoire instead, for something equally as stylish but less threatening to your favourite garments. This rule also applies to the recent trend towards “open pantries”, particularly for animals that are food-driven.


Water features can look luxurious but they’re not always going to suit a home with pets. Photo: GalleryHip

6) Water features
This Zen-like inclusion has become more popular than ever in the past few years, and some homes have moved into bringing open ponds and fountains inside. But it’s a nightmare come true for animal-friendly homes.
If you think your trickling fountain is soothing, wait until your dog has worked his way into it, either for a drink or for play, and has sloshed water all the way through your home.
Some indoor water features are not exposed, so if you’re still sold on the soothing movement of water in your home you may be able to opt for something glass-covered that will be exciting initially for your fur children until the novelty wears off.


Automating your home is the next big thing but be aware of what sensors your pets can reach.

7) Automated devices
The new trend in interiors and furnishings, including appliances, is all about automation and making the home “smart”.
One such example is the automatic bin, or sensor bin, where waving a hand in front of a sensor on top of the bin allows it to open. This does wonders for those concerned about germs and keeping things clean. But cats and dogs are incredibly adept at breaking into standard bins, let alone those that don’t require them to touch them to get them open.
The small robot vacuum cleaner is another item that consistently freaks out cats and dogs. While a standard vacuum cleaner is often terrifying to a pooch, one that moves around on its own can elicit an even more intense response.
As smart innovations become more popular, be aware of how your pet may interact with them and how you can keep sensors out of their way.

Neutral colours appeal to many but they show every mark. Photo: Supplied

8) Neutral-toned upholstery
Pale colours, such as pastels, may have a luxury look about them, but they’re notorious for showing up fur. Looking for darker colours, depending on the colour of your animals’ fur, may be a way to help reduce the visibility of their hairs and stains.
While this depends heavily on how much your particular pet sheds and whether they go on the furniture, dirt and slobber can easily be transferred to the couch as they rub up against it to sit with you. Consider furniture with removable covers you can wash and bleach  easily  as needed, particularly if you choose to keep the classic light colours in your home.
It’s also worth being wary of loop textured fabrics that can be destroyed when used for scratching, as well as difficult-to-repair leather style couches. Consider throws to protect the original fabric and look for scratch-resistant materials.




A Day In The Life

hurc and duke

Taking the new kid to check-out The Pets Hotel.


Pet Quotes


"There are two means of refuge from the miseries of life: music and cats"

-Albert Schweitzer

About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696
Fax: (03) 9646 3695

Monday - Friday
7am-12pm & 3.00pm-6.30pm
Public Holidays

Address: 7 Phillip Court
Port Melbourne. Vic 3207