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2016 March VIP Newsletter


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Don't forget to add us on Facebook for daily up-dates, pictures and videos of your pet's stay here at The Pets Hotel. Share with other customers pictures of your pets in their daily lives at home!

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In This Issue:




We have an App for that!

We now have our very own app – it is available on Android and Apple devices. 
Why bother getting our app?

Book your pet in easier and faster, 2 click web cam access, List of local dog friendly places to visit with your pet around Melbourne! - Everything from parks to visit, and bars and cafes to relax and spend some quality time together, Plus so much more!

Download now:


 The Pets Hotel News !


Express arrivals check-in

Don’t forget, The Pets Hotel now has an express arrivals check-in.  For those times when you have an appointment to go to, don’t want to get stuck in traffic, or just want to start your holiday early, we have an express check-in option for your pet’s arrival! We will also utilise our express arrivals for our busy periods, making life a bit easier for those who enjoy the ‘fast lane’.
If you are interested and want more information about this service, please visit our web page

Easter Holidays!

 We are filling up fast for Easter!
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To ensure your beloved pet is kept comfortable and dry this Easter, book now!

Our features include:
•    Fully climate controlled facility
•    Luxury pet suites for all pets
•    Pet Cam to watch your pets in our play yard
•    Extensive holiday activities and services to ensure your pet has an amazing stay
•    Vet on call 24/7
•    VIP rewards program to reward long term clients

Call us: (03) 9646 3696
Email us:

 Party in the Park and Pet Expo — Allnutt Park

•    What: Party in the Park and Pet Expo
•    When: Sunday 20 March, 10am–4pm
•    Where: Wheatley Road, McKinnon

The Pets Hotel will be participating in the Glen Eira Party in the park 2016!  There are some great prizes to be won on the day, so make sure you come along with the whole family, and enter your favourite pet in the popular Pet Parade.
There will also be free local vet advice, animal and handler displays and a variety of stalls with all manner of pet-related products.
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Entertainment for the whole family will include:
•    live shows by Spot the Dog — 10.50am and 1.25pm;
•    live shows by Hoot and Hootabelle — 12.30pm and 2.55pm;
•    art and craft activities;
•    children’s cooking classes;
•    wildlife education programs;
•    free rides;
•    a waterslide (BYO bathers and towel);
•    storytelling;
•    face painting;
•    a selection of healthy food choices available; and
•    Roving entertainment.


The Pets Hotel VIP Loyalty Rewards program

If you guys didn’t know already, we have a loyalty program to give a little back to our lovely loyal clients. As many of you may already have a gift pack or a TPH towel, we encourage you to use your points as credits on your account! These points have been accruing on your account from day one, waiting for you to redeem your points for goods and services at The Pets Hotel!
Next time you check-in, just tell our lovely reception team you would like to use some of your points towards a little something extra for your pets!


Day Care Notice for Easter

bunni-D.C notice

Due to The Pets Hotel being wonderfully busy over the Easter break, Day Care will be unavailable from the 24th of March until the 29th of March, Commencing back on Tuesday the 30th of March.
Have a great Easter, We will miss you over the break!


Did you know?!

Dogs have three eyelids, an upper lid, a lower lid and the third lid, called a nictitating membrane or “haw,” which helps keep the eye moist and protected.

dog eye



A Day In The Life




Pet Quotes

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‘If I had a dollar for every time my dog made me smile. I would be a millionaire.’

About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.
The owners of The Pets Hotel have 35 years experience in the Pet industry.

The Pets Hotel is the culmination of this experience.

Read more


  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696
Fax: (03) 9646 3695

Monday - Friday
7am-12pm & 3.00pm-6.30pm
Public Holidays

Address: 7 Phillip Court
Port Melbourne. Vic 3207